Shipping policy

Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Destinations

Renzen ships worldwide from France.

Delivery Times & Rates

🇫🇷 France — €3.99 — 2 to 3 business days

🇪🇺 Europe — €4.99 — 3 to 5 business days

🌍 Rest of the World — €8.99 — 7 to 15 business days

Order Tracking

Once your order is shipped, you will receive a tracking number by email. You can track your package at any time via our tracking page.

Customs & Duties

For international orders outside the European Union, customs fees or import taxes may apply depending on your country. These fees are the responsibility of the customer.

Lost or Damaged Package

If your package is lost or arrives damaged, please contact us immediately at renzenhelp@gmail.com with your order number and photos. We will find a solution as quickly as possible.

Contact

renzenhelp@gmail.com — We reply within 24 hours.