Refund policy

At Renzen, your satisfaction is our priority. If you are not completely satisfied with your order, here is what we offer.

Return Period

You have 14 days from the date of delivery to contact us regarding any issue with your order.

Return Conditions

Returns are accepted only in the following cases: item received damaged, defective, or not matching the order placed. Custom cases cannot be returned if they match the order specifications.

Refund

Once your return is approved, the refund will be processed to your original payment method within 5 to 10 business days.

How to Contact Us

Send us an email at renzenhelp@gmail.com with your order number and a photo of the item received. We will get back to you within 24 hours.

Return Shipping

Return shipping costs are fully covered by Renzen. You don’t pay anything.