Refund and Terms of Use Policy

Refund Policy

At Renzen, your satisfaction is our priority. If you are not completely satisfied with your order, here is what we offer:

Return Period
You have 14 days from the date of delivery to contact us regarding any issue with your order.

Return Conditions
Returns are accepted only if the item received is damaged, defective, or does not match the order placed. Custom cases cannot be returned if they match the order specifications.

Return Shipping
Return shipping costs are fully covered by Renzen — you don't pay anything.

Refund
Once your return is approved, the refund will be processed to your original payment method within 5 to 10 business days.

How to Contact Us
Email us at renzenhelp@gmail.com with your order number and a photo of the item received. We will get back to you within 24 hours.